Treez POS Review: A Day in the Life of a Dispensary Budtender
Working behind the counter at a dispensary is more than just weighing flower and ringing up edibles—it’s about managing time, handling compliance, and giving customers a smooth, professional experience. At our dispensary, we’ve been using Treez, a cannabis-specific point of sale (POS) system, for over a year. As a budtender on the front lines, I’ve had plenty of hands-on experience navigating its features, quirks, and capabilities. Here’s my honest take on what it’s like using Treez day in and day out.
The Pros: Where Treez Shines
1. Intuitive Interface for Speedy Transactions
One of Treez’s biggest strengths is its user-friendly interface. Whether we’re dealing with seasoned patients or new adult-use customers, Treez allows us to search products quickly, view customer history, and apply discounts without hassle. Its clean layout makes it easy to train new staff, too. I’ve seen rookie budtenders feel confident using it within just a couple of shifts.
2. Real-Time Inventory Sync
Treez integrates seamlessly with our inventory management system, providing real-time updates on stock levels. This reduces the risk of selling out-of-stock items and allows us to notify customers of alternatives on the spot. That’s been a huge plus during peak hours when popular items fly off the shelves.
3. Built-in Compliance Tools
Treez helps ensure we stay compliant with state regulations. The system automatically calculates purchase limits based on product type and patient status, which keeps us from making costly errors. It also integrates with Metrc, which is a lifesaver when tracking products from seed to sale.
4. Delivery and E-commerce Integration
We’ve also appreciated Treez’s integration with online menus and delivery platforms. Orders placed online flow straight into the POS system, which minimizes order errors and reduces the need for manual entry. That keeps our team focused on fulfillment rather than data entry.
The Cons: Areas for Improvement
1. Occasional Lag During High Volume Times
While the platform is generally smooth, there are times—particularly on 4/20 or big promotional days—when the system slows down or stalls at checkout. This can lead to longer lines and some customer frustration. It’s not a deal-breaker, but it’s something Treez could improve.
2. Limited Offline Mode
If our internet connection drops, Treez doesn’t offer a full-featured offline mode. That creates issues during outages, since we can’t process transactions until we’re back online. Some competitors have stronger fallback options that Treez is currently lacking.
3. Customization Can Be Clunky
Although Treez allows some customization in reporting and interface, the back-end setup can be a bit rigid. For example, tailoring discount rules or changing product categories often requires admin assistance or customer support. It’s not as flexible as some of us would like when we want to move quickly.
Final Thoughts
Overall, Treez offers a robust and dispensary-specific solution for POS needs. From fast checkouts and compliance tracking to online ordering integration, it’s a platform that empowers budtenders to deliver efficient, reliable service. While it’s not without flaws—particularly around system lag and customization—Treez has become a trusted tool in our day-to-day operations.
For dispensaries that value reliability, compliance, and streamlined inventory, Treez is a worthy investment. Just make sure your Wi-Fi is solid, and your team is trained to navigate its deeper settings when needed.